Rent Board Notice Regarding COVID-19

Updated: 11/22/21

The Rent Board continues to monitor the ongoing situation regarding COVID-19 (Coronavirus Pandemic). Pursuant to the Declaration of Local Health Emergency Regarding Novel Coronavirus Disease 2019 (COVID-19) and the Order of the Health Office No. C19-05b (revised) of March 13, 2020, the Rent Board's services have been adjusted as described on this page and will be updated as we continue to respond to the changing situation.

Office Hours

Monday 9:00AM - 5:00PM

Tuesday 9:00AM - 5:00PM

Wednesday 9:00AM - 5:00PM

​ Thursday 9:00AM - 5:00PM*

 Friday 9:00AM - 5:00PM*

*The Rent Board will be closed on Thursday, November 25, 2021 and Friday, November 26, 2021. 

The Rent Board's office is located at 25 Van Ness Avenue, Suite #320. The office remains closed to the public outside of the times shown above. To avoid overcrowding and long wait times, in-person counseling sessions are limited to 10 minutes at this time. Please note that visitors are required to wear masks while inside the Rent Board's office, regardless of vaccination status. 

Phone Counseling

Phone counseling will continue to be available at (415) 252-4600 during regular hours: Monday through Friday, 9:00 a.m. to 12:00 p.m., and 1:00 p.m. to 4:00 p.m.

Document Filing

To file documents that only contain a few pages (including eviction notices, buyout agreements and declarations, tenant petitions, tenant hardship applications, and duplication requests), we ask that you scan and attach your documents in PDF format and send them to the following email address: Please indicate your name, phone number, the property address and case number, if any, in the email. Results of duplication requests will be mailed back to the requestor. Regular document filing hours are 8am-5pm, Monday-Friday. Documents emailed after 5pm will be stamped as received the next business day. Please note that the Rent Board is currently unable to return file-endorsed copies of email submissions via email or postal mail. If a file-endorsed copy of a submission is needed, please do not submit the filing by email. Instead, file your document in-person, or mail us the original plus a copy of the document together with a pre-addressed stamped envelope with an explanation that you are requesting a file-endorsed copy.


For filing of larger documents such as large capital improvement petitions, please file your document in-person or mail it to the Rent Board at 25 Van Ness Avenue, Suite 320, San Francisco, CA 94102.


Please understand that it may take longer than usual to process new document filings or to fulfill duplication requests at this time.

Hearings and Mediations

Hearings and mediations are currently being conducted through remote video and audio conferencing using Microsoft Teams. 

If you are a party to a pending petition, please provide the Rent Board (preferably by email at with your email address and the email address of any other participants (attorneys, representatives, witnesses) who wish to appear. Your email should include (a) your name, (b) your address, (c) your phone number, and (d) the Rent Board case number, if known. 

For more information, please refer to the following documents describing our Temporary Remote Hearing Procedures (English, Spanish, and Chinese) and Temporary Remote Mediation Procedures (English, Spanish, and Chinese).

Commission Meetings

The March 17, 2020 and the April 14, 2020 regular commission meetings were canceled. All Rent Board commission meetings scheduled from May 12, 2020 through November 9, 2021 were held remotely and the meeting recordings are posted here. The Rent Board's next regular commission meeting will be held on December 14, 2021 at 6:00 p.m. via Webex videoconference. Public comment may be given by telephone. The meeting agendas, together with remote board meeting public participation information​, are posted at least 72 hours in advance of the meetings here. The meetings are best viewed using Chrome or Firefox.

Please check the website periodically for updates. We thank you for your cooperation and understanding.