Rent Board Notice Regarding COVID-19

Updated: 10/21/20

The Rent Board continues to monitor the ongoing situation regarding COVID-19 (Coronavirus Pandemic). Pursuant to the Declaration of Local Health Emergency Regarding Novel Coronavirus Disease 2019 (COVID-19) and the Order of the Health Office No. C19-05b (revised) of March 13, 2020, the Rent Board's office is closed to the public. While in-person services are currently unavailable, the Rent Board continues to provide services to the public through online and telephone operations. Adjustments to our services are described on this page and will be updated as we continue to respond to the changing situation.

Phone Counseling

Phone counseling will continue to be available at (415) 252-4600 during regular hours: Monday through Friday, 9:00 a.m. to 12:00 p.m., and 1:00 p.m. to 4:00 p.m.

Document Filing

To file documents that only contain a few pages (including eviction notices, buyout agreements and declarations, tenant petitions, tenant hardship applications, and duplication requests), we ask that you scan and attach your documents in PDF format and send them to the following email address: Please indicate your name, phone number, the property address and case number, if any, in the email. Results of duplication requests will be mailed back to the requestor. Regular document filing hours are 8am-5pm, Monday-Friday. Documents emailed after 5pm will be stamped as received the next business day. Please note that the Rent Board is currently unable to return file-endorsed copies of email submissions via email or postal mail. If a file-endorsed copy of a submission is needed, please do not submit the filing by email. Instead, mail us the original plus a copy of the document together with a pre-addressed stamped envelope with an explanation that you are requesting a file-endorsed copy.


For filing of larger documents such as large capital improvement petitions, please mail those to the Rent Board at 25 Van Ness Avenue, Suite 320, San Francisco, CA 94102.


Please understand that it may take longer than usual to process new document filings or to fulfill duplication requests at this time.

Hearings and Mediations

Due to the Rent Board’s office closure, no in-person hearings or mediations are being conducted or scheduled at this time. However, beginning in May of 2020, the Rent Board is conducting some hearings and mediations through remote video and audio conferencing using Microsoft Teams. 

If you are a party to a pending petition and would like your case scheduled for a remote hearing or mediation, please provide the Rent Board (preferably by email at with your email address and the email address of any other participants (attorneys, representatives, witnesses) who wish to appear. Your email should include (a) your name, (b) your address, (c) your phone number, and (d) the Rent Board case number, if known. 

Please note that some petitions may not be appropriate for a remote hearing/mediation due to the complexity of the issues, the number of parties involved, or because some participants may face technological obstacles to presenting their case. 


For more information, please refer to the following documents describing our Temporary Remote Hearing Procedures and Temporary Remote Mediation Procedures.

Commission Meetings

The March 17, 2020 and the April 14, 2020 regular commission meetings were canceled. The Rent Board's May 12, 2020, June 16, 2020, July 14, and August 11, 2020 commission meetings were held remotely and the meeting recordings are posted here. The Rent Board's next regular commission meeting will be held on November 10, 2020 at 6:00 p.m. via videoconference. The meeting agenda, together with remote board meeting public participation information are posted at least 72 hours in advance of the meeting here. The meeting is best viewed using Google Chrome or Firefox.

Please check the website periodically for updates. We thank you for your cooperation and understanding.